Our Return Policy:
- You must contact Council of Flavours before returning any items.
- Once the product is opened, it cannot be exchanged.
- Only unopened and presentable for sale items are subject to refund.
- Buyer is responsible for returning products for refund at their cost.
You must contact Council of Flavours before returning any items.The customer must verify address where appropriate and asked to verify if the address information is accurate.
You can return the product within 7 days of delivery. Where the product is not opened and all seals are intact, refund will be given upon receipt.
We therefore recommend sending via tracked and signed. If the product is not in a condition suitable for resale or used the product shall not be refunded.
Make sure to include contact information with the return and if possible, please provide us with a tracking number.
Council of Flavours suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Council of Flavours will make a refund of eligible returns.
Returning A Package:
If a returned item is shipped internationally, please clearly mark the package ‘RETURNED GOODS’.
Any charges incurred are the responsibility of the customer.
If the product is damaged via transport, inform us as soon as possible and we can work towards a solution and assist with possible claims where possible.
If you notice the package is damaged before handover, reject the delivery and ask them to Return To Sender (RTS).
Council of Flavours does not take responsibility for damage by postal service or courier where our products are adequately packaged.
Council of Flavours takes no responsibility or control over the speed or timing of postal services and couriers.
We can provide proof of postage upon request. If your order is delayed after shipping, contact the courier / postal service in question.
Shipping is not a reflection of processing time. Shipping will reflect the service provided from the postal service or courier.
Customer must have waited the alloted time before claiming a refund on a parcel being missing.